Yasper GamesGoogle Play requirement
Account and data deletion
App: Lifetale / Hayat Dosyası (com.yaspergames.lifetale)
Developer: Yasper Games
This page is for deleting your Hayat Dosyası account and the data attached to it. There are two routes; both are below, at the top of the page.
In kids mode there is no account to delete
If you used Lifetale as someone under 13 or who did not state an age (kids mode), no data was sent to us: there is no account, identifier or cloud record, and the app has no delete-account row. Your game records are on your phone only; uninstalling the app removes all of it. If you are a parent or guardian and believe a record is held in your child's name, write to the e-mail address below.
How to delete
- From inside the app (fastest) Hayat Dosyası → Settings → Delete my account permanently (Danger zone). Type DELETE (SİL in the Turkish interface) in the confirmation box. Deletion starts at that moment.
- From this page (if you cannot install the app) Fill in the form below. Your request is answered within 30 days.
What is deleted, what is kept
Deleted
- Your account (player record and identifier)
- All of your lives and your life archive
- Your seals, your streak and your achievements
- Your ink balance and your wallet ledger
- Your leaderboard row and display name
- Your ad reward records
- Your friend, block and quick-message records; unopened gifts you sent
- Your cloud backup (profile and life in progress)
- Every local record on your phone (if you delete from inside the app)
Kept
- Your purchase records — they are not deleted, because tax and accounting law requires them; they are kept with all links to your name and account severed. You cannot be identified from them.
- Copies in disaster-recovery backups — these persist until the backup cycle completes. They are used only in the event of data loss and are never written back into the product.
- Old leaderboard lists already cached on other players' devices — your name disappears from the leaderboard immediately, but we cannot recall those copies.
Four sentences, in short
- Your account is gone. It cannot be brought back.
- Your progress is gone. Lives, seals, streak, achievements.
- Your balance is burned. Unspent ink is not refunded.
- Your financial record stays, de-identified. Purchase records are kept, with the link to your name severed.
When it completes
There are two behaviours, depending on how you created your account — because the two players do not have the same ability to come back.
| Your account | What happens |
|---|---|
| Linked with Google, Apple or e-mail | Deletion starts now: your session ends, you drop off the leaderboard immediately, your balance is zeroed immediately. If you sign in with the same Google or Apple account (or the e-mail you linked) within 14 days, the deletion is cancelled. Otherwise, on day 14 your account and all of your cloud data are permanently deleted. |
| Anonymous (never linked to a Google account) | No window; deletion is immediate and cannot be undone. After deletion there is no way for you to come back and prove this save was yours — we do not offer a waiting period, because it would be useless to you. |
If you have an undelivered purchase
If an ink pack was paid for but not yet delivered to you, deletion stops. Deleting the account in that state would lose the pack and your money with it. Open the app, let the delivery finish, then come back to this page.
Your subscription does not cancel itself
Deleting your account does not cancel a Google Play or Apple subscription. If you have a VIP subscription, cancel it in the store first: Android — Google Play → Subscriptions; iPhone — Settings → your Apple Account → Subscriptions. Otherwise the store may keep charging you.
Deleting data without deleting the account
If you only want to reset your game data, you do not need to delete your account: in the app, Settings → Delete data on this device. In the offline release all data is on your phone only; uninstalling deletes all of it.
Deletion request
The online deletion endpoint is not open yet
The server endpoint that would delete directly from this page is not live yet. Rather than show a button that does not work, we are telling you what the situation is.
Two routes that work today: inside the app, Settings → Delete my account permanently, or the form below — the form prepares an email request, and your request is answered within 30 days.
Another way
If you cannot use the form, write to us directly: support@yaspergames.com. Putting “Account deletion request” in the subject line is enough. Requests are answered within 30 days.
How your data is processed and how long it is kept: Privacy policy. Account and closure terms: Terms of use.